Legal Information

Introduction

Redcliffe-ai.com is operated by Redcliffe Consultancy, owned by Mike Grainger, based at:

Redcliffe Consultancy
Lychett House
3 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom

By using this website, you agree to these Terms & Conditions.

Use of the Website

Content is provided for general information, education, and inspiration. You are responsible for verifying any important details before acting on them.

Intellectual Property

All original content (text, workflows, guides, branding materials, AI-assisted content) is protected by copyright. Public-domain images are clearly identified. No content may be copied or redistributed without permission.

Third-Party Tools

Redcliffe-ai.com may use trusted third-party services such as Google Analytics, Mailchimp, Calendly, Cloudflare, Stripe and hosting/security providers. These services may process data on our behalf under GDPR-compliant agreements.

External Links

External links are provided for convenience. Redcliffe-ai.com is not responsible for external content.

Limitation of Liability

To the fullest extent permitted by law, Redcliffe-ai.com is not liable for any loss, damage, or consequences arising from use of the website or reliance on its content.

Changes to These Terms

Terms may be updated occasionally. Continued use of the site indicates acceptance of any revised terms.

Data Controller

Redcliffe Consultancy
Lychett House
3 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom

Email: office@redcliffe-ai.com

What Data We Collect

• Contact form submissions (name, email, message)
• Newsletter sign-ups
• Anonymous analytics (page views, device type, region)
• Booking information (e.g. Calendly)
• Payment details (if you purchase services or digital products, processed securely by Stripe or similar)

How We Use Your Data

• To respond to enquiries and deliver services
• To improve website performance and content
• To send optional updates (only with explicit consent)
• To maintain security and prevent misuse

Legal Basis

• Consent – for newsletters and optional communications
• Legitimate interest – for analytics and site security
• Contract – when you purchase services or products

Data Sharing

Data is shared only with trusted service providers and legal authorities if required by law. We do not sell your data.

Retention

• Contact form messages: up to 12 months
• Analytics: anonymised and retained according to provider policies
• Client records: retained as required for tax and legal compliance

Your Rights

You may request access, correction, deletion, or withdrawal of consent at any time by contacting us at office@redcliffe-ai.com.

International Transfers

Some providers may process data outside the EU/UK. Appropriate safeguards (such as Standard Contractual Clauses) apply.

Redcliffe-ai.com uses essential cookies to ensure the website functions correctly, plus analytics cookies to understand visitor behaviour. Third-party services (such as Calendly, Stripe, Mailchimp, or embedded content) may also set cookies.

These cookies do not collect personally identifiable information without your consent. You may disable cookies in your browser settings, although some features may not work as intended.

Commitment

Redcliffe Consultancy is committed to protecting personal data and complying with GDPR and UK data protection law.

Security Measures

• Encrypted hosting and secure connections (HTTPS)
• Secure contact forms and limited admin access
• Regular software updates and monitoring

Data Minimisation

We collect only the minimum data necessary to deliver our services. We do not engage in automated decision-making or profiling.

Breach Notification

If a data breach occurs, affected users will be notified promptly in accordance with GDPR guidelines.

Ownership

All original content on Redcliffe-ai.com is owned by Redcliffe Consultancy unless otherwise stated. This includes text, workflows, guides, branding materials, and AI-assisted content.

AI-Generated Content

Some content may be created with the assistance of AI tools. All AI-generated text is reviewed and edited by Mike to ensure accuracy, clarity, and ethical compliance.

Image Use

Images used on the site are original, public domain, licensed, or used with permission. If you believe any image infringes copyright, please contact us for immediate review.

User Submissions

If you submit content (such as comments or messages), you grant Redcliffe Consultancy permission to store and use it solely for communication and service delivery.

General Information Only

Content on Redcliffe-ai.com is provided for general education, inspiration, and guidance. It does not constitute professional financial, legal, or technical advice.

Accuracy

While care is taken to ensure accuracy, information may become outdated or incomplete. You should always verify important details independently.

No Guarantees

No guarantees are made regarding outcomes from using workflows, guides, or automation strategies described on the site.

Liability

To the fullest extent permitted by law, Redcliffe Consultancy is not liable for loss of data, business interruption, financial loss, or any damages arising from reliance on content or use of the website.

Overview

Redcliffe Consultancy operates multiple brands and services. This policy provides a flexible framework that applies across all offerings.

Digital Products

Due to the nature of digital products (e-books, downloads, templates), refunds are generally not available once the item has been downloaded. If a file is corrupted or inaccessible, we will provide a replacement.

Consulting, Audits & AI Builds

• Cancellations 48 hours or more before a scheduled session: no charge.
• Cancellations within 48 hours: a 50% fee may apply.
• If work has already begun, fees for completed work will be deducted from any refund.

Workshops, Webinars & Training

• Full refund if cancelled 7 days or more before the event.
• 50% refund if cancelled within 7 days.
• No refund for non-attendance unless exceptional circumstances apply.

Subscriptions (if applicable)

You may cancel at any time. Access continues until the end of the billing period. No partial refunds are given for unused time.

Requesting a Refund

To request a refund or discuss a cancellation, email office@redcliffe-ai.com with your name, purchase details, and reason for the request. We aim to respond within 3 business days.

What is a DPA?

A Data Processing Agreement (DPA) is a contract that sets out how personal data is handled when Redcliffe Consultancy processes data on behalf of a client—for example, when building AI workflows, automation systems, or handling customer lists for campaigns.

Role as Data Processor

In many AI and automation projects, the client remains the Data Controller (they decide what data is collected and why), and Redcliffe Consultancy acts as the Data Processor (we process data according to the client’s instructions).

Key Principles

• We only process data on documented instructions from the client.
• We implement appropriate technical and organisational measures to protect data.
• We assist clients in meeting GDPR obligations where relevant (e.g. data subject rights).
• We do not use client data for our own marketing or profiling.
• We ensure confidentiality for anyone with access to client data.

Third-Party Services

Where AI or automation solutions use third-party tools (such as cloud platforms, CRMs, or analytics services), we will identify these tools and, where necessary, ensure appropriate data processing terms are in place.

Retention & Deletion

Client data processed as part of a project is retained only for as long as necessary to deliver the agreed services. On completion or termination of a project, data may be returned to the client or securely deleted, in line with the DPA agreed for that engagement.

Project-Specific DPAs

For larger or more sensitive AI projects, a project-specific DPA can be agreed and signed, setting out responsibilities, security measures, and data flows in more detail.